Software Troubleshooting
Error messages, slow performance, updates, and everyday application issues.
Local Onsite IT Support • Richmond, VA
Practical IT support for businesses.
Professional onsite help for the everyday technology your office depends on — computers, software, printers, networks, projectors, docking stations and more.
$25/hr
Plus a $50 service fee
Simple, transparent pricing
Pay for the hands-on help you need. Ideal for businesses that need reliable onsite technical support without signing up for a managed IT contract.
Business IT support, without the MSP contract.
I provide thorough hands-on onsite assistance for common office technology. From setting up a new workstation to troubleshooting an application error code, I help keep your staff working.
Everyday Support
Desktop & Laptop Support
Diagnostics, repairs, upgrades, and general hardware troubleshooting.
Printer Support
Connectivity issues, driver problems, jams, and print quality troubleshooting.
Network Troubleshooting
Wired and Wi-Fi connectivity problems for a single small-office network.
Docking Station & Monitor Setup
Connecting laptops to docks and configuring multi-monitor displays.
Setup & Onboarding
Employee IT Onboarding
New-hire computer setup, account access, and equipment handoff on day one.
Computer First Sign-On
Initial setup and configuration of new desktops and laptops, ready to work.
Printer Installation
Getting new printers connected and shared across the office.
Network Setup
Basic small-office network installation — routers, switches, and Wi-Fi access points.
IT Security Overview
A plain-language walkthrough of password habits, updates, and basic protections — not a compliance audit or managed security service.
Consulting & Asset Services
IT Equipment Consultation
Recommendations on desktops, laptops, printers, and networking gear suited to your office and budget.
IT Asset Removal & Hard Drive Destruction
Pickup and disposal of retired equipment, with certified destruction of data-bearing drives. Details below.
Clear pricing. No monthly MSP contract.
Malvern is designed for small businesses that need occasional or regular hands-on IT help, but don't need a full managed IT environment.
$25/hr
Onsite IT Support
Hands-on technical support for computers, software, printers, networks, workstations and office technology.
$50
Service Fee
A simple service fee applies to onsite visits. Labor is then billed at $25 per hour.
Meet Mike
I'm Mike, the owner of Malvern Equipment & Supply LLC. I started Malvern to provide businesses with professional, friendly, and thorough hands-on IT support without forcing them into a large managed-services relationship.
My background is in IT support, asset procurement, equipment lifecycle, and networking. I've worked directly with employees and organizations troubleshooting technology, deploying equipment and managing IT assets.
Virginia Commonwealth University
IT Specialist
IT Specialist
Henrico County Government
IT Specialist
IT Specialist
Hampton City Schools
IT Technician
IT Technician
QTS
Data Center Technician
Data Center Technician
Cox Communications
Cable Technician
Cable Technician
Need to retire old IT equipment?
IT support is our primary service, but Malvern can also help when equipment reaches the end of its useful life.
We can help remove retired computers and IT equipment, identify data-bearing storage devices, and arrange physical destruction of applicable hard drives and SSDs.
Certificate of Destruction Documentation
- Customer and Malvern information
- Device manufacturer, model and serial number when available
- Storage media type
- Date and destruction service details
- Destruction method used
- Certificate for your records
Need IT help at your business?
Tell me about your request, device details, and your location, then we can coordinate a visit.
Email: info@malvern.cc